Terms & Conditions

SOS MusicTools is a service provided by the SOS Publications Group, publishers of Sound On Sound print magazine and Digital App magazine for use with Tablet and Smartphone devices.

Key Points

  • SOS MusicTools operates as a reseller of third-party software products from leading brands. The software download fulfilment is provided by Music Marketing Inc, Toronto, Canada via their XCHANGE Market Platform.
  • SOS MusicTools does not have expertise or detailed knowledge of the products we sell and you should visit the manufacturer’s website for specific answers to your questions and product support.
  • SOS MusicTools support is limited to helping with the purchasing process if there’s a problem with the product download fulfilment.
  • Items you purchase are usually available for instant download following the successful completion of your order with a valid payment method.

No Refunds

As you are purchasing a digital download software product we can only make a refund in exceptional circumstances. It is your responsibility to check that your computer is compatible with the software version you are buying. The computer operating system version and minimum hardware specification is included on each product description page and is clearly stated.

Many products have a demo/ trial version which we recommend you try before you buy, to confirm the software is compatible with your system.

Under the EC Distance Selling Directive, you have the right to cancel the contract for your purchase within 14 days of delivery. You do not need to give us any reason for cancelling your contract, nor will you have to pay any penalty. You cannot cancel your contract if the goods you have ordered have been downloaded, activated or authorised on your computer. If you have downloaded, activated or authorised the product within the 14 day period, you waive your right to a refund.

If you wish to apply for a refund please email us with your order number details and a full description of the reason why to: support@sosmusictools.com

Short Notice Special Promotions & Flash Sales

From time to time, we may run heavily discounted offers on a short-term basis. If you have purchased one of these products prior to the sale period we can not refund the difference in price. These discounts are offered to us and controlled by the manufacturer and as such we have no right to make refunds.

Making A Purchase

Just browse our store, and add any items that you wish to buy into the virtual Shopping Basket. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We use Stripe as our card payment service provider. We accept payment by Credit and Debit card for the types displayed in the store, as well as PayPal.

Tax Charges

For UK and EU customers, all our prices are shown in UK Pounds (£) Sterling and are subject to Value Added Tax (VAT) at the current rate of 20% for orders made from the UK. Orders from European Union based customers will have their local VAT rate applied, so the final price you pay may vary from that shown on our site.

For Non-EU, Rest Of World and USA/Canada customers, all our prices are shown in UK Pounds (£) Sterling or US Dollars ($) and are VAT exempt.

Credit Card Security

Our Credit/Debit Card transactions are processed by Stripe, one of the world’s leading Payment Service Providers. For details about Stripe, please visit their website: www.stripe.com


You may pay for goods using your PayPal account. The security of these transactions is covered by PayPal’s Terms & Conditions. See www.paypal.com for details.


As SOS MusicTools is not the creator/manufacturer of the software you have purchased, we are not liable for its correct operation or any problems resulting from its installation on your system. You should contact the manufacturer directly for support.

These terms and conditions may be revised at any time and we reserve the right to do so. You are therefore advised to keep up to date with the contents of these terms and conditions. Nothing in these terms and conditions will reduce your statutory rights relating to faulty or misdescribed goods.

All purchases from the SOS MusicTools are subject to English Law.

Contact SOS MusicTools

If you wish to contact us for any reason here is our business postal address and email:

SOS MusicTools
c/o Sound On Sound Ltd,
Allia Business Centre, King’s Hedges Road,
Cambridge, CB4 2HY, United Kingdom.
Voicemaill: +44 (0) 1223 851658

Email: support@sosmusictools.com

Privacy Policy

To read our Privacy Policy click here.

Last revised 1st July 2021. E&OE.

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