Summary Of Process
- Select product.
- Read product description to confirm it is compatible with your system.
- Add to Basket.
- Make payment.
- Await Confirmation of Order email with product download link.
- Download the product and install it on your computer. (Click here for more help)
- Where requested, please register or activate the software with the manufacturer.
Shopping – More info…
Step 1 – Select Product
- Browse the site and find the product you want to buy.
- Please read the product description carefully and check that the software is compatible with your current computer system. This is important as we can not refund your purchase after you have downloaded and installed the software, except in certain circumstances. (See our Refund policy in our Terms & Conditions)
Step 2 – Add To Basket
Click the Add to basket button and click the Cart/Basket icon to proceed to the Checkout.
Step 3 – Cart
- The Cart summary page shows the details of your product selection and includes a tax breakdown if applicable.
- If you have a Coupon code you should add it at this step.
- Click the Proceed to checkout button.
Step 4
If you are not logged in and are a Returning Customer, use the “Click here to login” link displayed at the top of the Checkout page.
Otherwise complete the Billing details form and tick the “Create an account” box to store your details for future use.
Step 5 – Payment
Add your card details and place your order.
We currently accept VISA, Mastercard, AMEX as well as payment via PayPal.
As the customer you are liable for any additional taxes, fees or charges levied by your card provider or PayPal.
Step 6 – Order Received
Following successful payment you will see the Order received page. This page includes your Order details and the Product Licensing Information.
You can now click the download link which will take you to the manufacturer’s website, where they will provide further instructions.
Email Receipt
If paying by card we will email you a receipt for the purchase amount. If you paid by PayPal, they will email you a receipt.
These emails may mention Sound On Sound Limited as they are the parent company of SOS MusicTools.
Email Product License
We will email you a confirmation of your order, which includes the Product License Information and a download link plus a summary of your purchase with a VAT breakdown if applicable.
My Account
When logged in you can access your My Account page where you’ll find links to:
- Orders
- Downloads
- Addresses
- Payment methods
- Account details
Note: The software download links to the manufacturer’s site are in each of your Orders (not in the Downloads section of your My Account).
No Telephone Order
All purchases must be processed through our website using a registered SOS MusicTools customer account.
Any purchases made from outside of the European Union (excluding Norway) are exempt from Value Added Taxes (VAT).
Currency Conversions
The amount you pay may vary due to your bank’s own currency exchange rates. Depending on where you are located the final price shown on your order will be displayed and charged in either UK £ GBP or US $ Dollars.
Refund Policy
No refunds are possible.
As you are purchasing a digital download software product which can not be returned. We can only make a refund in exceptional circumstances. It is your responsibility to check that your computer is compatible with the software version you are buying. The computer operating system version and minimum hardware specification is included on each product description page and is clearly stated.
As a reseller, SOS MusicTools must respect each manufacturer’s refund policy so the decision to refund is not ours.
Please read our full Terms & Conditions page.
Your personal information
Please note that for some software purchases we are required to pass your name and email address to the manufacturer as they embed it into the license.
Sign up to our Newsletter
For news about special offers, version updates and new releases, please sign up to our newsletter for the latest news. You can unsubscribe at any time by clicking the Unsubscribe link and following the instructions. We use MailChimp as our email marketing provider and follow all the necessary international guidelines.
VAT
If you are an UK/EU VAT registered business customer you can avoid paying VAT by entering your VAT Number during checkout. Please include the country code in the VAT Number.
Click here to read our full Terms & Conditions.
